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Either the barista and manager or I are misunderstanding the policy. When I said that the policy says I can start with any drink, she thought about it, then looked confused, but agreed. It has to be hot to hot or cold to cold. There seems to be a good amount of confusion, in general, about this policy.
Hi Nicole — So disappointing to read. Once a business starts making a lot of rules the company culture, then employees will just start making their own rules too. I suggest you contact customer service and let them know of your experience. Please call customer service and let us know what happened.
There are two ways to solve the refill dilemma. Often times the Sbx customer service will then issue a small increase on your card to make up for the confusion. THEN that info is sent to the store manager who has to explain the problem to the area supervisor AND educate the employees.
If multiple calls are made on a specific store, the complaint ticket begins to make its way up the administration ladder. THEN, when ultiple complaints continue to be made against Multiple stores on this SAME issue, the issue will land on the desk of the administration and decision makers.
Hmm 1 Take Action or 2 Complain. Good luck everyone…. The best way to solve the problem is to stop this policy. We will still use the card for convenience. I tried the refill thing once and I felt cheap. I felt exactly like everyone talking in this forum.
Am I the only one to feel this way? Would you still drink Starbucks coffee if they removed the refill policy? Absolutely I would not go if they stopped the refill policy. I dont need the expensive, sugar filled la te das, just caffiene. I am a super efficient, high productivity person. Without my coffee, I am just an unstable little bottle of nitro, looking for a place to go off.
We do handle all these situations with a smile and a refill , and if they have questions about the actual policy, we do refer them to Corporate for clarification. Your store sounds like it is well run!
Which I could visit your store. Thank you. I redeem the free drink. May I then get a just regular coffee refill for free under the refill policy for gold card rewards? Thanks, Melody, for your kind comment. I do believe our store is committed to quality and to being in the people business — and we happen to serve coffee! We work very hard. You should still get a refill using your Gold Card. My daughter purchased the January Refill Cup as a Christmas gift. In past she always gave me a gift card that lasted me many months.
Mostly, I only drink lattes. When I began protesting, they gave me cell numbers of store managers who never returned my calls. Now it is January, and I feel certain that my cup will be mine, even though I will never use it. Starbucks offers Starbucks Rewards members free refills on hot or iced brewed coffee and teas at any participating Starbucks stores.
The refills do however need to be during the same Starbucks visit as the purchased drink, meaning stores where you spend a lot of time in one visit, like a Target trip, are likely to get your money's worth the most. Starbucks Rewards members are automatically given a digital Starbucks Card with zero dollars on when you first sign up, which you then add funds to after. Members need to pay with a Starbucks Card to be eligible for the free refills. That's more than one question, but you get it.
I'm going to give you answers to all of them now! The answer to the first and most pressing question is yes. Yes, you can! The Starbucks refills system has been in place for years now and you can—and should—take advantage of it. Per your second question, there are a few more qualifications there. The short answer is also yes , that Starbucks refills can be free. The longer version is that Starbucks refills are free if and only if you use the Starbucks app with a registered Starbucks card to pay for your first drink.
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